In Desk365, you can create and manage multiple home tab dashboards within your helpdesk —each designed to match different roles, teams, or workflows. Whether you’re an agent building a personal dashboard to focus on your own tickets, or an admin creating shared dashboards for
Desk365’s API allows seamless integration with applications such as Asana, Jira, etc., providing enhanced functionality and streamlined processes. This guide will help you get started with the Desk365 API, covering everything from obtaining your API Key to understanding the latest updates in Version 3.
If you’ve submitted support tickets through the Desk365 Support Portal, you can easily export them to a CSV file. This is useful if you want to keep a copy for your records, review all your past requests, or share them with your team. Follow
Managing your Desk365 subscription is simple. Whether you want to upgrade to access more features, add more agents, switch to a monthly plan, or downgrade your subscription, everything can be done from the Plan & Billing section in your Desk365 Agent Portal. To get
Efficient customer support relies heavily on staying up to date with ticket activity. To assist support agents and teams in managing their workload more effectively, Desk365 utilizes a set of intuitive visual ticket update icons. These icons provide a clear and immediate understanding of
Looking to make your helpdesk responses more professional and personalized? With Desk365’s Brand Signature and Agent Signature features, you can ensure every response from your support team leaves a great impression. Whether you’re managing a team of agents or replying to tickets yourself, these
Desk365’s knowledge base feature within the reply editor allows support agents to seamlessly reference and incorporate knowledge base articles when responding to tickets. This functionality streamlines the support process, ensuring that customers receive accurate and consistent information without agents needing to manually search for
The Generate KB Article feature in Desk365’s AI Actions enables support agents to convert ticket details into knowledge base articles effortlessly. This helps in documenting common issues and their solutions, reducing repetitive ticket handling and improving knowledge sharing within the team. With this feature,
The Summarize Ticket feature in Desk365’s AI Actions allows agents to quickly extract key information from lengthy ticket conversations. This is particularly useful for handling complex queries with multiple responses, ensuring agents don’t have to sift through long threads to understand the issue. With
When it comes to customer support, every second counts. With Desk365’s Draft with AI feature, agents are empowered with lightning-fast drafting capabilities. With this tool, agents can streamline their workflow by effortlessly crafting responses, correcting grammar, and even translating messages into multiple languages. Let’s
