Help Center

Searching Helpdesk Tickets in Desk365

Efficiently managing incoming tickets is crucial for any helpdesk system to ensure timely resolution of

Draft with AI: Your Ultimate Guide to Faster

When it comes to customer support, every second counts. With Desk365’s Draft with AI feature,

Understanding Article Versions in Knowledge B

At Desk365, we understand the importance of maintaining accurate and up-to-date information for end users.

How to Pause the SLA Timer?

Desk365 offers Service Level Agreement (SLA) management capabilities to ensure timely resolution of customer queries

Understanding the Watcher Feature in Desk365

Desk365 offers a range of powerful features designed to streamline your ticketing experience and enhance

Troubleshooting Email Bounces

Are your emails bouncing back when you send them to contacts listed in your Desk365

How to Whitelist Support Emails?

Ensuring that essential communications reach your inbox reliably is vital for efficient support management. One

How to Configure Notification Channels in Des

With Desk365, managing your support tickets has become even easier. Our platform offers seamless integration

Automating Ticket Assignment using Round-Robi

Providing excellent customer support is essential for ensuring customer satisfaction. One way to enhance support

Troubleshoot the SPF Unverified Status

Sender Policy Framework (SPF) is a critical email validation standard utilized to authenticate emails and