The Desk365 Support Bot lets users create tickets, check ticket status, and communicate with your support team directly from Microsoft Teams. Before deploying it across your organization, you can customize the bot so it matches your company’s branding.   In this guide you’ll learn how to:  Customize and download

Audit logs in Desk365 provide a centralized view of activities performed across your helpdesk. Whether you’re reviewing configuration changes, investigating an issue, tracking ticket updates, or performing a compliance audit, audit logs help you quickly understand who performed an action, what changed, and when

Microsoft Intune integration with Desk365 requires an application to be registered in Microsoft Entra ID admin center. This application allows Desk365 to securely connect to your Microsoft Intune environment and synchronize managed devices into Asset Management. This guide walks you through creating the application, granting

Microsoft Intune integration allows you to sync your organization’s managed devices from Microsoft Intune directly into Desk365 Asset Management. Once configured, your Intune devices are automatically imported into Desk365 based on your sync schedule, making it easier to manage assets and keep your inventory up to date.

Multi-Factor Authentication (MFA) in Desk365 adds an extra layer of security to your helpdesk by requiring users to verify their identity using more than just a password. This helps protect both your agent portal and support portal from unauthorized access. With MFA enabled, users

Agent authentication settings allow you to control how agents access your helpdesk and define the security measures required during sign-in. This includes configuring login methods, enabling multi-factor authentication (MFA), setting password rules, and managing session behavior. These settings help ensure secure access to your helpdesk while

Contact authentication settings allow you to control how end users or contacts access your support portal and define the security measures required during sign-in. This includes configuring login methods, enabling multi-factor authentication (MFA), setting password rule, and managing session behavior. These settings help ensure secure access to your

The channel controls setting gives you a simple way to control which support channels are available to your end users. Instead of managing each channel separately, you can enable or disable options like Email, Microsoft Teams, and the Support Portal from one place, depending on what works best

You can configure the Desk365 connector in Microsoft Copilot Studio to enable users to manage helpdesk tickets within Microsoft Teams or Microsoft 365 Copilot experiences. With this setup, users can retrieve tickets or create new ones using natural language — without leaving Teams. This

You can sync custom contact fields in Desk365 with user attributes from Microsoft Entra ID.  This means when a user’s information is updated in Microsoft Entra ID, the corresponding contact field in Desk365 will update automatically.  Note: This guide assumes that user provisioning between Microsoft Entra ID and Desk365