Picture of Ramya Balakrishnan

Ramya Balakrishnan

Using the ‘Share To’ Feature in Automation

https://www.youtube.com/watch?v=ui55XI0BNgU&t=172s Automating ticket management processes can significantly enhance efficiency and response times. Desk365’s ‘Share To’ feature can be integrated into various automation scenarios to streamline ticket handling. This article will guide you through how to effectively use the ‘Share To’ feature in automation for

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Add Watchers to Tickets Using Automation

Desk365 not only simplifies your ticketing process but also enhances efficiency through powerful automation capabilities. One such automation feature is the ability to automatically add Watchers to tickets during creation, updates, and time-based triggers. This ensures that relevant parties are promptly notified of ticket

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Desk365 and GDPR Compliance

What is GDPR? The General Data Protection Regulation (GDPR) is the European Union law implemented by the European Union on 25 May 2018. This regulation ensures that EU residents have a greater say over what, how, why, where, and when their personal information is

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Enhancing Your Application with the Desk365 API

Desk365’s API allows seamless integration with applications such as Asana, Jira, etc., providing enhanced functionality and streamlined processes. This guide will help you get started with the Desk365 API, covering everything from obtaining your API Key to understanding the latest updates in Version 3.

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Searching Helpdesk Tickets in Desk365

Efficiently managing incoming tickets is crucial for any helpdesk system to ensure timely resolution of customer inquiries and issues. Desk365 offers a comprehensive ticket management system that allows agents to search for specific tickets based on various conditions. In this guide, we’ll walk you

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Draft with AI: Your Ultimate Guide to Faster Ticket Responses

When it comes to customer support, every second counts. With Desk365’s Draft with AI feature, agents are empowered with lightning-fast drafting capabilities. With this tool, agents can streamline their workflow by effortlessly crafting responses, correcting grammar, and even translating messages into multiple languages. Let’s

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Understanding Article Versions in Knowledge Base

At Desk365, we understand the importance of maintaining accurate and up-to-date information for end users. That’s why we’ve implemented a robust system for managing article versions in our Knowledge Base. With this feature, you can easily track changes, compare different versions, and revert to

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How to Pause the SLA Timer?

Desk365 offers Service Level Agreement (SLA) management capabilities to ensure timely resolution of customer queries and issues. One key feature is the ability to pause the SLA timer. This guide will walk you through setting up and customizing pause conditions to optimize SLA management

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