https://www.youtube.com/watch?v=ui55XI0BNgU&t=172s Automating ticket management processes can significantly enhance efficiency and response times. Desk365’s ‘Share To’ feature can be integrated into various automation scenarios to streamline ticket handling. This article will guide you through how to effectively use the ‘Share To’ feature in automation for
To enhance communication clarity and reduce inbox clutter, Desk365 allows agents to send a single email when a ticket is replied to, and its status is changed to “Resolved” or “Closed.” This feature is based on the agent’s preference and can be easily configured
Desk365 not only simplifies your ticketing process but also enhances efficiency through powerful automation capabilities. One such automation feature is the ability to automatically add Watchers to tickets during creation, updates, and time-based triggers. This ensures that relevant parties are promptly notified of ticket
What is GDPR? The General Data Protection Regulation (GDPR) is the European Union law implemented by the European Union on 25 May 2018. This regulation ensures that EU residents have a greater say over what, how, why, where, and when their personal information is
Desk365’s API allows seamless integration with applications such as Asana, Jira, etc., providing enhanced functionality and streamlined processes. This guide will help you get started with the Desk365 API, covering everything from obtaining your API Key to understanding the latest updates in Version 3.
In the dynamic world of customer support, effective communication and teamwork are crucial. Desk365’s “Share To” feature is designed to enhance collaboration within your team by allowing specific tickets to be shared with selected contacts. This feature enables your team to work together seamlessly
Efficiently managing incoming tickets is crucial for any helpdesk system to ensure timely resolution of customer inquiries and issues. Desk365 offers a comprehensive ticket management system that allows agents to search for specific tickets based on various conditions. In this guide, we’ll walk you
When it comes to customer support, every second counts. With Desk365’s Draft with AI feature, agents are empowered with lightning-fast drafting capabilities. With this tool, agents can streamline their workflow by effortlessly crafting responses, correcting grammar, and even translating messages into multiple languages. Let’s
At Desk365, we understand the importance of maintaining accurate and up-to-date information for end users. That’s why we’ve implemented a robust system for managing article versions in our Knowledge Base. With this feature, you can easily track changes, compare different versions, and revert to
Desk365 offers Service Level Agreement (SLA) management capabilities to ensure timely resolution of customer queries and issues. One key feature is the ability to pause the SLA timer. This guide will walk you through setting up and customizing pause conditions to optimize SLA management
