Are your emails bouncing back when you send them to contacts listed in your Desk365 agent portal? Are recipients not receiving email notifications? Understanding email bounce codes is essential to discover the reasons behind bounced emails and reducing your bounce rates. This guide will
Ensuring that essential communications reach your inbox reliably is vital for efficient support management. One way to achieve this is by whitelisting IP addresses for your Desk365 Support Email. Whitelisting involves prioritizing emails from specific IP ranges, guaranteeing their direct delivery to your inbox.
With Desk365, managing your support tickets has become even easier. Our platform offers seamless integration with Microsoft Teams, ensuring that you stay informed about tickets regardless of the channel they originate from. Whether you’re an agent striving for productivity or an end user seeking
Providing excellent customer support is essential for ensuring customer satisfaction. One way to enhance support services is by implementing the Round-Robin ticket assignment system. This refers to the circular assignment of tickets, i.e., when tickets are assigned to a group, the Round-Robin system will
Sender Policy Framework (SPF) is a critical email validation standard utilized to authenticate emails and mitigate the risks of email spoofing. However, when SPF records are misconfigured, it can result in validation errors, leading to emails being flagged as spam. This guide aims to
Business owners aiming to establish trust with their customers and fortify them against cyber-attacks, such as email spoofing, can utilize Email Domain Verification using SPF (Sender Policy Framework). This guide will walk you through what SPF is, how it works, and how to set
Integrating your Gmail-based custom support email with Desk365 involves setting up email forwarding. Whether you’re configuring this as a user or from the Google Admin Console, follow this guide to ensure seamless forwarding from your custom support email (e.g., support@yourdomain.com) to your Desk365-provided email
When accessing the Support Portal from Microsoft Teams, if you encounter a prompt to sign in with your Entra ID account, formerly Azure AD, it’s likely that the admin consent for Support Bot hasn’t been granted. This article walks you through the steps to
Available with: Plus | Premium https://youtu.be/OkOQNZny4iY Desk365’s “Time Entries” automation feature is a powerful tool that empowers and helps agents manage tickets better. With this feature, you can establish a pre-defined duration that will be included in the ticket as the recorded time spent
Desk 365’s “Tasks to Do” automation feature takes ticket management to the next level by ensuring that assigned tasks are completed within a specified timeframe. This feature is a valuable addition to the arsenal of tools available to your team, enhancing productivity and streamlining
