When accessing the Support Portal from Microsoft Teams, if you encounter a prompt to sign in with your Entra ID account, formerly Azure AD, it’s likely that the admin consent for Support Bot hasn’t been granted. This article walks you through the steps to
Available with: Plus | Premium Desk365’s “Time Entries” automation feature is a powerful tool that empowers and helps agents manage tickets better. With this feature, you can establish a pre-defined duration that will be included in the ticket as the recorded time spent through
Desk 365’s “Tasks to Do” automation feature takes ticket management to the next level by ensuring that assigned tasks are completed within a specified timeframe. This feature is a valuable addition to the arsenal of tools available to your team, enhancing productivity and streamlining
