Providing excellent customer support is essential for ensuring customer satisfaction. One way to enhance support services is by implementing the Round-Robin ticket assignment system. This refers to the circular assignment of tickets, i.e., when tickets are assigned to a group, the Round-Robin system will

Sender Policy Framework (SPF) is a critical email validation standard utilized to authenticate emails and mitigate the risks of email spoofing. However, when SPF records are misconfigured, it can result in validation errors, leading to emails being flagged as spam. This guide aims to

Business owners aiming to establish trust with their customers and fortify them against cyber-attacks, such as email spoofing, can utilize Email Domain Verification using SPF (Sender Policy Framework). This guide will walk you through what SPF is, how it works, and how to set

Integrating your Gmail-based custom support email with Desk365 involves setting up email forwarding. Whether you’re configuring this as a user or from the Google Admin Console, follow this guide to ensure seamless forwarding from your custom support email (e.g., support@yourdomain.com) to your Desk365-provided email

When accessing the Support Portal from Microsoft Teams, if you encounter a prompt to sign in with your Entra ID account, formerly Azure AD, it’s likely that the admin consent for Support Bot hasn’t been granted. This article walks you through the steps to

Available with: Plus | Premium https://youtu.be/OkOQNZny4iY Desk365’s “Time Entries” automation feature is a powerful tool that empowers and helps agents manage tickets better. With this feature, you can establish a pre-defined duration that will be included in the ticket as the recorded time spent

Desk 365’s “Tasks to Do” automation feature takes ticket management to the next level by ensuring that assigned tasks are completed within a specified timeframe. This feature is a valuable addition to the arsenal of tools available to your team, enhancing productivity and streamlining