Help Center

Configure SLAs and apply them to tickets

One crucial aspect of providing exceptional customer service is ensuring that Service Level Agreements (SLAs)

Configuring basic helpdesk settings in Desk36

It’s important to have a good understanding of the basic helpdesk settings that you need

Control access to ticket forms in the Support

We’ve enhanced the ticket forms on the Support Portal, enabling specific groups or companies to

Creating a ticket via Web Forms/Web Widgets

Web forms and widgets are a convenient way for customers to submit tickets without needing