One crucial aspect of providing exceptional customer service is ensuring that Service Level Agreements (SLAs) are configured and applied to tickets appropriately. Understanding and effectively configuring SLAs is a critical help desk best practice. This article will guide you through the process of configuring

It’s important to have a good understanding of the basic helpdesk settings that you need to configure in order to provide effective customer support. In this help center article, we’ll take a look at the key settings that you need to configure in order

We’ve enhanced the ticket forms on the Support Portal, enabling specific groups or companies to access different forms. You can fine tune access to the ticket forms in the Support Portal. You can choose the visibility to be: All visitors of the Support Portal:

Web forms and widgets are a convenient way for customers to submit tickets without needing to navigate through multiple pages or menus. By embedding a web form or web widget on your website, customers can easily submit a ticket by filling out a simple