Microsoft Entra ID, formerly Azure Active Directory (Azure AD), is a cloud-based identity and access management solution that helps organizations to manage user identities and access to resources. One of the key features of Entra ID is the ability to manage user consent to
Desk365 makes it easy for organizations to access their support portal directly within Microsoft Teams. By integrating with Microsoft 365, users can effortlessly log in using their Microsoft Entra ID credentials, formerly Azure AD. Let’s walk through the simple steps to access and utilize
Once a ticket has been submitted, end-users can track its status to see if it has been assigned to a support representative, monitor its progress, and check whether it has been resolved. These are the steps to take: Type any command and a welcome
When a support agent is handling your ticket and sends a reply, you’ll receive an instant notification through the Desk365 Teams Support Bot. This ensures that you stay updated on the progress of your ticket and can quickly respond to any further queries or
As an end-user, you can add attachments by clicking on the ‘Add Attachments’ while creating a ticket or by dragging and dropping files from your desktop to the Desk365 Teams Support Bot. This feature also allows customers to add multiple attachments at once, making
Desk365 Teams Support Bot is used by your Contacts (customers/users/end-users/employees/ students) to create tickets, check on statuses, and respond to agents all from within Microsoft Teams. The Support Bot can be customized according to your brand guidelines. In this help center article, let’s take
