Once a ticket has been submitted, end-users can track its status to see if it has been assigned to a support representative, monitor its progress, and check whether it has been resolved.
These are the steps to take:
Type any command and a welcome card appears in the Support Bot which tells you about the different commands that you can use in the Support Bot.
![welcome message in the support bot](https://help.desk365.io/en/wp-content/uploads/2023/06/welcome-message-in-the-kanidesk-support-bot-1024x494.png)
Type the ‘status’ command and send it as a command in Teams or click on the ‘Check Status’ button to check the status of the previously created tickets in the Support Bot.
![checking ticket statuses in the support bot](https://help.desk365.io/en/wp-content/uploads/2023/06/checking-ticket-statuses-in-the-support-bot-1024x460.png)
A list of the previously created tickets appears in the Support Bot. Select any particular ticket for which you want to monitor the status.
![list of created tickets appear in the support bot](https://help.desk365.io/en/wp-content/uploads/2023/06/list-of-created-tickets-appears-in-the-support-bot.png)
When you select a ticket, a ticket card will appear that displays the ticket status, support staff actions taken for that ticket, and allows you to reply to the support agent directly from here.
![viewing ticket status for a particular ticket in the support bot](https://help.desk365.io/en/wp-content/uploads/2023/06/viewing-ticket-status-for-a-particular-ticket.png)