As an end-user, you can add attachments by clicking on the ‘Add Attachments’ while creating a ticket or by dragging and dropping files from your desktop to the Desk365 Teams Support Bot.
![creating a ticket with multiple attachments](https://help.desk365.io/en/wp-content/uploads/2023/06/adding-multiple-attachment-in-teams.png)
This feature also allows customers to add multiple attachments at once, making it even more convenient.
![add multiple attachments to tickets](https://help.desk365.io/en/wp-content/uploads/2023/06/add-attachment-to-tickets-in-support-bot.png)
By providing all necessary information upfront, this feature saves time for both customers and support agents, resulting in a better overall experience.
Suppose you want to add an attachment to the ticket after it has been created. There are two ways by which you can do this:
Click on the ‘Attachment’ button located in the Ticket Created card.
![clicking on the attachment option in the ticket created card](https://help.desk365.io/en/wp-content/uploads/2023/06/click-on-the-attachment-option-in-the-ticket-created-card.png)
You can now add an attachment to your ticket, simply click on the attachment icon located in the message area. Press the ‘Send’ button.
![adding attachment to a ticket from the message screen](https://help.desk365.io/en/wp-content/uploads/2023/06/add-an-attachment-to-a-ticket-from-message-screen-1024x272.png)
The attachment will be sent as a reply to the ticket and you’ll be getting a prompt notification from the Support Bot.
![attachment is successfully added as a reply to the ticket](https://help.desk365.io/en/wp-content/uploads/2023/06/attachment-is-added-as-a-reply-to-the-ticket.png)
You have another option to add an attachment to a ticket. Simply click on the attachment icon located in the message area.
Choose the right image and press the ‘Send’ button.
An uploaded file would be detected by the Support Bot.
![uploaded attachment file detected correctly by the support bot](https://help.desk365.io/en/wp-content/uploads/2023/06/uploaded-file-detected-by-the-support-bot.png)
Select the right ticket from the dropdown options to attach this file and press ‘Continue’.
![adding attachment to the right ticket](https://help.desk365.io/en/wp-content/uploads/2023/06/adding-attachment-to-the-right-ticket.png)
A new screen appears where you can type the message and press the ‘Send’ button.
![adding attachment to a ticket with the message details](https://help.desk365.io/en/wp-content/uploads/2023/06/adding-attachment-to-the-ticket-with-the-message-details.png)
The attachment will be sent as a reply to the ticket and you’ll be getting an immediate notification from the Support Bot.