In a helpdesk, whenever the contacts create a ticket stating an issue, agents are usually responsible for fixing it and closing the ticket. Allowing contacts to close tickets in certain cases may become necessary. Sometimes, the contacts may figure out the solution on their

You can also close a ticket from Support Bot that you have created. When you believe the reason for creating the ticket has been satisfied, there’s no need to wait for the agent to close it. Desk365 empowers you to promptly close the ticket

Once you have created a ticket from the Support Portal, you can also close the same ticket from the Support Portal. Once you feel the purpose for the ticket created has been fulfilled, you no need to wait for the agent to close the

Microsoft Planner is a versatile tool designed to facilitate task and project management within the Microsoft 365 suite. Categorize tasks into different buckets or categories for a clear overview of your workload. Integrate Desk365 with MS Planner using the power of Power Automate connector to unlock seamless collaboration

DKIM (DomainKeys Identified Mail) is a vital component of email security, ensuring that the sender’s identity is authenticated. However, there are instances where the DKIM configuration status reflects as unverified. This DKIM unverified status raises concerns among email senders. Understanding the reasons behind this status is

In today’s fast-paced business environment, streamlining operations and fostering seamless communication between teams are crucial. Integrating Azure DevOps with Desk365 can make this possible. In this article, we’ll explore the process and needs to integrate Azure DevOps with Desk365. The need for integrating Azure DevOps

Are you having trouble setting up the Support and Agent bots in your Teams environment? If you are encountering an error message that says “Application cannot be found” when trying to load the Agent Bot, or if you’ve installed the Support Bot but cannot

Integrate Jira with Desk365 1. Create API keys in Jira and Desk365 To integrate Jira with Desk365, you must first access the API keys in both Jira and Desk365. Follow the steps below to create API keys. Jira: 1. Access your JIRA Account. 2.

If you’re using Desk365, understanding its essential functions and actions within the tickets list page can significantly enhance your workflow efficiency. In this help center article, we’ll explore the key features and actions you need to know to make the most of your Desk365