Help Center

Kavya Dinesh

Kavya Dinesh

Configuring notifications in Desk365

Notifications are an important part of any helpdesk system, as they help you stay informed about new tickets, updates, and other events such as password reset. One of the most important features of Desk365 is its notifications system, which allows you to stay up-to-date

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Creating a ticket via web forms/web widgets

If your organization has integrated Desk365’s web form or web widgets on any product or intranet pages of your website, your support team will receive tickets from customers or end-users through these channels. With Desk365, you have the flexibility to customize the ticket form

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Change the language in the Desk365 Teams Support Bot

https://youtu.be/k4jbHMU-1XI Yes, you’ve heard it right. You can customize the Desk365 Teams Support Bot and make it appear in your native language. It’s very simple to change the language in the Desk365 Teams Support Bot as you prefer, so that all items use the

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Filter your tickets with Desk365

https://www.youtube.com/watch?v=NWqymvBPZv4 Filter your tickets on the Tickets List page. You can apply filters based on the various criteria available within Desk365. These criteria empower you to create a personalized view that suits your preferences. How to filter your tickets in the Tickets List page

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Merge duplicate tickets

Sometimes, a customer might reach out to you through multiple support channels to report the same issue. Alternatively, the same ticket might be created by different people working in the same organization. In both cases, a lot of tickets are created, resulting in a

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Create custom views for tickets

Custom Views help you to organize tickets better by grouping them into lists based on a defined set of criteria. For example, you can create a view for open tickets that are assigned to you, a view for tickets with specific SLAs applied to

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Collision detection in Desk365

One of the biggest challenges in managing a helpdesk is ensuring that multiple agents don’t accidentally duplicate or conflict with each other’s responses. This can lead to confusion, delays, and frustration for both agents and customers alike. To address this issue, Desk365 features a

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Maintain a record of ticket related tasks

For tickets that require several tasks to be completed, you can keep track of these tasks on the Ticket Details page by checking the ‘Tasks To Do’ panel found on the right side of the Ticket Details page. Desk365 offers quite an easy way

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