Desk365 offers a range of powerful features designed to streamline your ticketing experience and enhance collaboration within your team. Among these is the Watcher feature, which plays a crucial role in keeping all agents added as Watchers informed and engaged throughout the ticket resolution
Are your emails bouncing back when you send them to contacts listed in your Desk365 agent portal? Are recipients not receiving email notifications? Understanding email bounce codes is essential to discover the reasons behind bounced emails and reducing your bounce rates. This guide will
Ensuring that essential communications reach your inbox reliably is vital for efficient support management. One way to achieve this is by whitelisting IP addresses for your Desk365 Support Email. Whitelisting involves prioritizing emails from specific IP ranges, guaranteeing their direct delivery to your inbox.
With Desk365, managing your support tickets has become even easier. Our platform offers seamless integration with Microsoft Teams, ensuring that you stay informed about tickets regardless of the channel they originate from. Whether you’re an agent striving for productivity or an end user seeking
Providing excellent customer support is essential for ensuring customer satisfaction. One way to enhance support services is by implementing the Round-Robin ticket assignment system. This refers to the circular assignment of tickets, i.e., when tickets are assigned to a group, the Round-Robin system will
Sender Policy Framework (SPF) is a critical email validation standard utilized to authenticate emails and mitigate the risks of email spoofing. However, when SPF records are misconfigured, it can result in validation errors, leading to emails being flagged as spam. This guide aims to
Business owners aiming to establish trust with their customers and fortify them against cyber-attacks, such as email spoofing, can utilize Email Domain Verification using SPF (Sender Policy Framework). This guide will walk you through what SPF is, how it works, and how to set
Integrating your Gmail-based custom support email with Desk365 involves setting up email forwarding. Whether you’re configuring this as a user or from the Google Admin Console, follow this guide to ensure seamless forwarding from your custom support email (e.g., support@yourdomain.com) to your Desk365-provided email
Desk365’s integration with Microsoft 365 Copilot enhances productivity and efficiency in your daily workflow. With the Desk365 Power Platform connector plugin, you can seamlessly access Desk365 functionalities directly within Microsoft 365 Chat, changing how you manage helpdesk tasks. By following the steps below, you
When accessing the Support Portal from Microsoft Teams, if you encounter a prompt to sign in with your Entra ID account, formerly Azure AD, it’s likely that the admin consent for Support Bot hasn’t been granted. This article walks you through the steps to
