{
“count”: 150,
“tickets”: [
{
“ticket_number”: 10,
“contact_email”: “test@gmail.com”,
“subject”: “Printer not working”,
“description”: “<div>Please fix it</div>”,
“description_text”: “Please fix it”,
“status”: “open”,
“priority”: 5,
“type”: “Question”,
“source”: “1”,
“assigned_to”: “agent@gmail.com”,
“group”: “Sales”,
“category”: “Billing”,
“sub_category”: “Disputed Charge”,
“created_on”: “2023-01-01 00:00:00”,
“updated_on”: “2023-01-02 00:00:00”,
“resolved_on”: “2023-01-03 00:00:00”,
“closed_on”: “2023-01-04 00:00:00”,
“due_date”: “2023-01-03 00:00:00”,
“first_response_time”: “2023-01-02 00:00:00”,
“first_assigned_time”: “2023-01-02 00:00:00”,
“first_assigned_duration”: 1440,
“resolved_duration”: 2880,
“first_replied_duration”: 1440,
“closed_duration”: 4320,
“custom_fields”: {
“department”: “string”,
“dob”: “string”,
“employee_id”: 0
},
“survey_rating”: {
“sv_name”: “Test survey”,
“sv_answered”: true,
“sv_type”: 1,
“sv_cs_scale”: 7,
“sv_cs_neutral_type”: 2,
“sv_question”: “How would you rate our customer service?”,
“sv_rating”: 3,
“sv_cs_question_2”: “How would you rate our expertise?”,
“sv_cs_rating_2”: 3,
“sv_cs_question_3”: “How would you rate your overall satisfaction with the help you’ve received?”,
“sv_cs_rating_3”: 3,
“sv_additional_comments_title”: “Add any additional comments you may have about the support received”,
“sv_additional_comments_response”: “Good customer service”,
“sv_sent_on”: “2023-10-01 00:01:00”,
“sv_rated_on”: “2023-10-02 00:01:30”
}
}
]
}