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Integrate Desk365 with Microsoft 365 Copilot

Desk365’s integration with Microsoft 365 Copilot enhances productivity and efficiency in your daily workflow. With the Desk365 Power Platform connector plugin, you can seamlessly access Desk365 functionalities directly within Microsoft 365 Chat, changing how you manage helpdesk tasks. To start leveraging the Desk365 plugin for Copilot, you’ll need to obtain an API key, which is accessible from the Desk365 agent portal under Settings > Integrations > API. Ensure that you enable the API Key before proceeding. This article will guide you through the simple steps to enable the Desk365 plugin in Microsoft 365 Copilot.

Integrating the Desk365 Power Platform Connector Plugin in Microsoft 365 Copilot

  • Access Microsoft 365 CopilotBegin by opening Microsoft 365 Copilot in your preferred browser or application. 
  • Navigate to PluginsOnce logged in, navigate to the Plugins section within Microsoft 365 Copilot. This is where you’ll manage and enable various plugins to enhance your Copilot experience. 
  •  Search for Desk365 Plugin In the Plugins section, search for the Desk365 plugin by entering “Desk365” in the search bar. This will bring up the Desk365 Power Platform connector plugin in the search results. 
  • Enable Desk365 PluginLocate the Desk365 plugin in the search results and click on it to access the plugin details. Here, you’ll find an option to enable the plugin. Click on the “Enable” button to activate the Desk365 plugin for use within Microsoft 365 Copilot. 
  • Authorize AccessUpon enabling the Desk365 plugin, you may be prompted to authorize access to your Desk365 account. Follow the on-screen instructions to authenticate and grant permission for Microsoft 365 Copilot to interact with Desk365 on your behalf. 
  • Start Using Desk365 PluginOnce the Desk365 plugin is enabled and access is authorized, you’re ready to start using it within Microsoft 365 Chat. Simply open a chat window and type natural language prompts such as “Get all tickets with status Closed” or “Get all tickets with urgent priority” or “Get all tickets with subject Internet Issue in B2 Block” to access Desk365 functionalities seamlessly. 
Integrating the Desk365 Power Platform Connector Plugin in Microsoft 365 Copilot

Enabling the Desk365 Power Platform connector plugin in Microsoft 365 Copilot opens new possibilities for streamlining helpdesk management and enhancing productivity. By following the simple steps outlined in this guide, you can quickly integrate Desk365 into your Microsoft 365 ecosystem and enjoy a seamless helpdesk experience within Microsoft 365 Chat. Get started today and unlock the full potential of Desk365 with Microsoft 365 Copilot! 

Require additional assistance? Please reach out to us at help@desk365.io

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