In today’s business landscape where every second counts, efficiency is key. As a modern helpdesk solution, Desk365 understands the importance of streamlining communication and improving response times. Support agents often face repetitive questions, despite the existence of a comprehensive knowledge base. Addressing these recurrent

Once a user is logged into the Support Portal, they can submit a ticket to report an issue or ask a question. These are the steps to do so: Click on the ‘Create Ticket’ button found in the homepage of the Support Portal. Submitting

The next step is logging into the Support Portal. These are the steps to do so: Copy and paste the support portal URL for your helpdesk into your browser, and you will be taken to the login page. Your support team would have configured

A well-structured knowledge base is a cornerstone of effective customer support. It serves as a repository of articles, tutorials, and resources that empower customers to find answers to frequent questions on their own. But what happens when a business needs to support multiple brands

A key part of setting up your own custom support emails with Desk365 is making sure you’ve set up the correct forwarding rules so that emails sent to your custom email are forwarded to Desk365. In this help center article, we’ll go over how

One of the most powerful automation features available in Desk365 is the ability to set up rules based on the ‘Date Is Today’ field. This feature allows users to create custom ticket fields that involve a date field, and set up rules that trigger