Getting Started

Image 1

Choose the right helpdesk for your business

Image 2
  1. Home
  2. Docs
  3. Getting Started
  4. Setting up your Customer ...
  5. Creating a ticket via Support Portal

Creating a ticket via Support Portal

Author: Anand Raju

Once a user is logged into the Support Portal, they can submit a ticket to report an issue or ask a question. These are the steps to do so:

Click on the ‘Create Ticket’ button found in the homepage of the Support Portal. Submitting a ticket involves filling out a form with details about the issue.

create ticket button in the support portal

It opens a form which has been configured by your organization. Once the form is open, the user is required to fill in the brief description of the issue. When submitting a ticket, it is important to provide as much detail as possible about the issue so that the support team can quickly and efficiently resolve the issue.

The user can also attach any relevant files, such as screenshots or log files, if required to help the support staff understand the issue better. This will help the support team to quickly diagnose and resolve the issue.

submitting a ticket via the support portal

Once all the details have been entered, the user can click on the ‘Create’ button below to submit the ticket.

Require additional assistance? Please reach out to us at

How can we help?