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Setting up Canned Responses in Desk365 In today’s business landscape where every second counts, efficiency is key. As a modern

Creating a ticket via Support Portal

Once a user is logged into the Support Portal, they can submit a ticket to

Logging into the Support Portal

The next step is logging into the Support Portal. These are the steps to do

Multi-brand Knowledge Base

One of the most important features of a helpdesk is the knowledge base. A knowledge

Setting up forwarding rules in Office 365

A key part of setting up your own custom support emails with Desk365 is making

Utilizing Automation Rules using Date Is Toda

One of the most powerful automation features available in Desk365 is the ability to set