Automation rules in Desk365 help you define a workflow with a predefined set of actions that have to occur during ticket creation as well as during ticket updates. These actions can be triggered based on specific ticket or account properties and updates that happen
After submitting a ticket, users can monitor its status to see when it has been assigned to a support representative, follow the progress of the ticket, and whether it has been resolved. These are the steps to take: Click on the ‘Tickets’ option found
When an end-user encounters an issue, the first step is to check if the solution is already available in the self-help articles. The articles are organized by categories and keywords to make it easier to find relevant information. Here are the steps to browse
A Customer Support Portal is a convenient, web-based online portal where end-users/contacts can create and track support tickets, find solutions in the knowledge base, and search for helpful articles. The first step that is useful for the end-users/contacts is to access the Support Portal
With Desk365’s Power Automate Connector, you can easily create cloud flows and establish automated workflows that connect Desk365 with other business applications, such as Microsoft Teams, Power BI, SharePoint, Dynamics 365, Asana, and more allowing you to establish automated workflows and save time on
In today’s fast-paced business world, productivity is key. With so much demand for quick and efficient customer service, it’s crucial to have the right tools in place to track and measure your team’s productivity. One of the most important aspects of productivity tracking is
