When an end-user encounters an issue, the first step is to check if the solution is already available in the self-help articles. The articles are organized by categories and keywords to make it easier to find relevant information.
Here are the steps to browse the help center articles:
Go to the Support Portal homepage and log in using your credentials. The Knowledge Base section can be accessed from either the top or the bottom of the Support Portal.
Browse the categories and articles under each category being displayed on the Support Portal homepage. Click on the category or the article that best describes the issue you are experiencing.
If you are not sure which category to choose, use the search bar located on the top-right corner of the screen. Type in keywords related to the issue you’re looking for and press enter.
A list of relevant articles will be displayed. Click on the article title to read the full content.
If the article does not provide a solution to the issue, users can submit a ticket to the support team for further assistance.
Browsing self-help solution articles is a quick and easy way for users to resolve issues on their own without having to wait for assistance from the support team.
