The Reply window in Desk365 is quite interesting and has a lot of features embedded in it. In this article, you will get to know about Desk365’s powerful text editor, Reply button customizations, Right-to-left language support (RTL), and Canned responses. Get to know about
As a modern helpdesk solution, we understand that the ticket details page is the heart of any ticket management system. It is where all the information about a ticket is stored, and where agents can take actions to resolve customer issues. In this help
In today’s digital world, where screens are an integral part of our lives, features that enhance user experience are highly sought after. One such feature that’s becoming increasingly popular is ‘Dark Mode’. Dark Mode in Desk365, also referred to as the ‘Dark Theme,’ is
In today’s fast-paced business environment, customer support is a critical aspect of building customer loyalty and growing revenue. The ability to promptly and accurately respond to customer issues can set a company apart from its competitors. At Desk365, this feature allows support teams to
In Desk365, you can create and use multiple custom ticket forms according to your own needs. A ticket form is a set of predefined ticket fields for a specific service request. For example, you might need to collect different information for different workflows and
Creating tickets to raise a support request is usually the first experience your users have with your support team. Let’s see how you can configure a Create Ticket form in Desk365 that makes it easy for your users to raise a ticket with fields
A support ticket will go through multiple teams and support agents during its lifecycle. Each of the teams and agents working on the ticket perform multiple operations on the ticket, from replying to the customer to adding additional notes and updating ticket properties, before
Using Desk365, you can create any number of ticket fields that can be used in ticket forms You’ll find two ticket field types in Desk365: Single level and Multi-level. Single Level Fields: These are fields that have a single level of hierarchy like Dropdown,
Getting timely feedback from your customers as they interact with your support team is imperative to understand and improve your customer experience. And, the best way to get timely feedback is to send out surveys whenever a ticket is resolved or closed. With quantifiable
As a business owner or customer support representative, one of the most important aspects of your job is providing excellent customer service. One way to achieve this is by setting up a comprehensive knowledge base within Desk365. A knowledge base is a collection of
