Integrating your Gmail-based custom support email with Desk365 involves setting up email forwarding. Whether you’re configuring this as a user or from the Google Admin Console, follow this guide to ensure seamless forwarding from your custom support email (e.g., support@yourdomain.com) to your Desk365-provided email

Desk365’s integration with Microsoft 365 Copilot enhances productivity and efficiency in your daily workflow. With the Desk365 Power Platform connector plugin, you can seamlessly access Desk365 functionalities directly within Microsoft 365 Chat, changing how you manage helpdesk tasks. By following the steps below, you

When accessing the Support Portal from Microsoft Teams, if you encounter a prompt to sign in with your Entra ID account, formerly Azure AD, it’s likely that the admin consent for Support Bot hasn’t been granted. This article walks you through the steps to

Desk365’s “Time Entries” automation feature is a powerful tool that empowers and helps agents manage tickets better. With this feature, you can establish a pre-defined duration that will be included in the ticket as the recorded time spent through the automation rule. By implementing

Desk 365’s “Tasks to Do” automation feature takes ticket management to the next level by ensuring that assigned tasks are completed within a specified timeframe. This feature is a valuable addition to the arsenal of tools available to your team, enhancing productivity and streamlining