Welcome to Desk365! Desk365 is an AI-powered ticketing system designed to streamline customer support across multiple channels such as email, Teams, support portals, web forms, and web widgets. Whether you’re a small business or a large enterprise, Desk365 provides your support teams with the
Submitting a ticket via email is a convenient way to get help from your support team. Here are the steps to follow: Open your email client and compose a new email. In the ‘To’ field, enter the email address of the helpdesk(eg.help@your-domain.com). This email
Ticket statuses are labels that help you track the progress of a ticket from creation to resolution. By default, Desk365 comes with a set of predefined ticket statuses, such as Open, Pending, Resolved, and Closed on every new account. However, you may need to
Looking for a way to be notified every time a ticket is created in your helpdesk, even if you are not assigned to it? This is a common use case, where you may want to be aware of all tickets that are coming into
In the fast-paced world of customer service, delivering relevant and personalized information is crucial to meet the diverse needs of users. This is where dynamic content and placeholders come into play. Placeholders are a useful feature that allows you to customize your responses and
When it comes to managing customer enquiries and issues, a well-organized helpdesk system is crucial. One important aspect of managing a helpdesk is closure rules. Closure rules are a set of guidelines that helpdesk agents follow when closing a ticket. These rules ensure that
As your knowledge base grows, it’s important to keep it organized and up-to-date. Sometimes, that means getting rid of old or irrelevant content. Before we get started, it’s important to note that deleting a category or article is a permanent action. That’s why it’s
Using Desk365, you can create any number of custom ticket fields that can be included in ticket forms. There are ‘Default’ ticket fields like Subject, Priority, Status, Type, and more that are already part of Desk365. Other than the ‘Default’ fields you can also
The Nested Dropdown is ideal for organizations with more complex workflows and the need for several dropdown options to be selected before arriving at the final choice. These fields allow you to create a hierarchy of options within a dropdown menu, allowing users to
