As a helpdesk manager, one of the key challenges you face is managing ticket volumes effectively. Your support team is responsible for handling customer enquiries and support requests, and as your business grows, the volume of tickets you receive is likely to increase. To

Exporting tickets from your helpdesk can be a valuable way to analyze and manage customer support data. It is also helpful for creating reports, tracking ticket volume data, sharing information with other team members, and identifying areas for further improvement in your support team

When working in a helpdesk software, it’s important to have access to the right information at the right time. Not all ticket fields should be visible to every group within an organization, as not all information is relevant to each team or agent. For

In any organization, delivering high-quality customer service is of utmost importance. The key to providing such a service is to ensure that customer enquiries and support tickets are handled efficiently, quickly, and within the designated time frame. One of the most critical aspects of

The Home Tab in Desk365 is useful to get a bird’s eye view of the overall performance of your helpdesk. Let’s discuss in detail how you can customize the Home Tab in Desk365. How to customize Home tab panel settings These are the steps

If you’re a business owner, you know how important it is to keep track of your customer interactions. That’s why helpdesk software like Desk365 is so useful. It allows you to create and manage customer tickets, track customer interactions, and store customer information. However,

As a business grows, so does the number of customers it serves. Keeping track of all the interactions with those customers can quickly become overwhelming. That’s where the Accounts tab becomes useful for managing customer accounts. In this help center article, we will discuss

Groups are a way of categorizing agents and tickets in Desk365. You can create separate groups for different teams, departments, or locations within your organization. This feature ensures that customers are directed to the right agent who can quickly resolve their issues, leading to

Support agents are the backbone of any helpdesk solution, and adding new agents to your team can help you improve your customer service and increase your productivity. Every support team member who interacts with customers, contacts, or end-users through Desk365 is considered an agent.