Help Center

Create and send customer surveys from Desk365

https://www.youtube.com/watch?v=Z-CaRduOO3Q Getting timely feedback from your customers as they interact with your support team is

Customize the Home tab in Desk365

https://www.youtube.com/watch?v=XlNxe6KdXyQ&t=3s The Home Tab in Desk365 is useful to get a bird’s eye view of

Using Read Only Text field in Desk365

Using Desk365, you can create any number of custom ticket fields that can be included

Creating custom ticket forms in Desk365

https://www.youtube.com/watch?v=6JIk418oA_w In Desk365, you can create and use multiple custom ticket forms according to your

Customizing the Create Ticket form in Desk365

https://www.youtube.com/watch?v=6JN09eAolgw Creating tickets to raise a support request is usually the first experience your users

Understanding ticket statuses in Desk365

https://www.youtube.com/watch?v=tWdwZkgPLY4 A support ticket will go through multiple teams and support agents during its lifecycle.

Using Dropdown with Sections field in your ti

https://www.youtube.com/watch?v=ZpViMJFufHE Using Desk365, you can create any number of ticket fields that can be used

Using Nested Dropdowns in your ticket form

The Nested Dropdown is ideal for organizations with more complex workflows and the need for