Help Center

Sending ticket data to third-party tools usin

In today’s fast-paced digital world, businesses have a whole array of tools and software at

Import tickets to Desk365

Importing tickets into your helpdesk can be a daunting task. It can be time-consuming and

Configure custom support emails in Desk365

When you create a Desk365 account we provide you with a default email ID,

Using original sender as Ticket Requester in

Support agents who have established personal relationships with customers often receive a high volume of

Email domain verification using DKIM

As a business owner or administrator, it’s important to ensure that the emails you send

NULL checks in Automation Rules

When it comes to automation rules in a helpdesk solution, one of the most important

Using custom ticket fields in Automation Rule

One valuable feature in Desk365 that can enhance the effectiveness of automation rules is the

Configuring Automation Rules to run on time b Time Based Triggers allow you to automate actions based on a specific time frame.

Creating a ticket via email

Submitting a ticket via email is a convenient way to get help from your support