In today’s fast-paced digital world, businesses have a whole array of tools and software at their disposal to make their operations run smoother. One important part of this whole process is sending ticket data to third-party tools using the trigger webhook option. Trigger Webhooks
Importing tickets into your helpdesk can be a daunting task. It can be time-consuming and prone to errors if not done correctly. However, with Desk365, importing tickets has never been easier. In this help center article, we will guide you through the process of
When you create a Desk365 account we provide you with a default email ID, support@yourdomain.desk365.io. This will work as a default support email for your support team. Any email sent here will automatically be converted into tickets. If you would rather use your own
Support agents who have established personal relationships with customers often receive a high volume of support-related emails and feedback in their personal inboxes. As a support agent, it is crucial to monitor support-related emails that are sent to your personal inbox to ensure that
As a business owner or administrator, it’s important to ensure that the emails you send are secure and trusted by your recipients. One way to do this is the process of email domain verification using DKIM. DomainKeys Identified Mail(DKIM) is a method of verifying
When it comes to automation rules in a helpdesk solution, one of the most important things to consider is the ability to perform ‘NULL’ checks. This is particularly important in the context of automation rules because it allows you to create more complex and
One valuable feature in Desk365 that can enhance the effectiveness of automation rules is the utilization of custom ticket fields. You can create custom fields that will be available in your automation rules. This means that you can set up rules to trigger actions
Time Based Triggers allow you to automate actions based on a specific time frame. By setting up automation rules to run on time based triggers, you can save time and improve efficiency in your helpdesk operations. For example, you can set up a time
Submitting a ticket via email is a convenient way to get help from your support team. Here are the steps to follow: Open your email client and compose a new email. In the ‘To’ field, enter the email address of the helpdesk. This email
