Efficiently managing incoming tickets is crucial for any helpdesk system to ensure timely resolution of customer inquiries and issues. Desk365 offers a comprehensive ticket management system that allows agents to search for specific tickets based on various conditions. In this guide, we’ll walk you

At Desk365, we understand the importance of maintaining accurate and up-to-date information for end users. That’s why we’ve implemented a robust system for managing article versions in our Knowledge Base. With this feature, you can easily track changes, compare different versions, and revert to

Desk365 offers Service Level Agreement (SLA) management capabilities to ensure timely resolution of customer queries and issues. One key feature is the ability to pause the SLA timer. This guide will walk you through setting up and customizing pause conditions to optimize SLA management

Desk365 offers a range of powerful features designed to streamline your ticketing experience and enhance collaboration within your team. Among these is the Watcher feature, which plays a crucial role in keeping all agents added as Watchers informed and engaged throughout the ticket resolution

Are your emails bouncing back when you send them to contacts listed in your Desk365 agent portal? Are recipients not receiving email notifications? Understanding email bounce codes is essential to discover the reasons behind bounced emails and reducing your bounce rates. This guide will

Ensuring that essential communications reach your inbox reliably is vital for efficient support management. One way to achieve this is by whitelisting IP addresses for your Desk365 Support Email. Whitelisting involves prioritizing emails from specific IP ranges, guaranteeing their direct delivery to your inbox.

With Desk365, managing your support tickets has become even easier. Our platform offers seamless integration with Microsoft Teams, ensuring that you stay informed about tickets regardless of the channel they originate from. Whether you’re an agent striving for productivity or an end user seeking

Providing excellent customer support is essential for ensuring customer satisfaction. One way to enhance support services is by implementing the Round-Robin ticket assignment system. This refers to the circular assignment of tickets, i.e., when tickets are assigned to a group, the Round-Robin system will

Sender Policy Framework (SPF) is a critical email validation standard utilized to authenticate emails and mitigate the risks of email spoofing. However, when SPF records are misconfigured, it can result in validation errors, leading to emails being flagged as spam. This guide aims to

Business owners aiming to establish trust with their customers and fortify them against cyber-attacks, such as email spoofing, can utilize Email Domain Verification using SPF (Sender Policy Framework). This guide will walk you through what SPF is, how it works, and how to set