Creating and managing support tickets is a crucial part of delivering exceptional customer support. Desk365 offers multiple ways to create tickets, each designed to cater to different needs and preferences. This article will give you a brief overview of the various options available to

Creating support tickets is typically the initial interaction your users have with your support team. Let’s explore how you can personalize the Create Ticket form on the support portal. This customization will streamline the ticket-creation process for your end-users, ensuring that the form includes

Notifications are a crucial part of any helpdesk software. They help keep your team informed about new tickets, updates, and changes in real-time. However, sometimes too many notifications can be overwhelming, leading to alert fatigue and decreased productivity. That’s why Desk365 offers notification restrictions,

In a busy helpdesk environment, it is essential that agents are notified promptly when a new ticket is submitted or when an existing ticket is updated. Agent notifications play a crucial role within Desk365, ensuring that agents or support staff remain well-informed about new

Contact notifications are an essential aspect of any helpdesk software, as they enable businesses to keep their customers informed about the status of their requests. When a customer submits a request through a helpdesk system, they expect a timely response and regular updates on

Looking for a way to be notified every time a ticket is created in your helpdesk, even if you are not assigned to it? This is a common use case, where you may want to be aware of all tickets that are coming into

Notifications are an important part of any helpdesk system, as they help you stay informed about new tickets, updates, and other events such as password reset. One of the most important features of Desk365 is its notifications system, which allows you to stay up-to-date

If your organization has integrated Desk365’s web form or web widgets on any product or intranet pages of your website, your support team will receive tickets from customers or end-users through these channels. With Desk365, you have the flexibility to customize the ticket form