Periodically, it may become necessary to upgrade the Support Bot to a more recent version. This need could arise either because Desk365 has released a new version or due to custom modifications you’ve implemented in your Helpdesk’s Support Bot. In this article we’ll take
As an administrator of your organization, you can use app setup policies in Teams admin center to both install and pin apps, as well as manage which particular users have the ability to upload custom apps. Pinning helps encourage the use of relevant apps
Are you tired of manually creating tickets in your helpdesk for repetitive tasks like printer maintenance and more? Power Automate, a powerful automation tool from Microsoft, can help you automate and streamline your task management process. In this help center article, we will explore
Desk365 Agent Bot works with a few commands. These can be selected or entered as text in the input area. Commands my-tickets unassigned reset Description Get list of open & pending tickets. Get list of unassigned tickets. Reset bot settings. My tickets: See tickets
Support Bot works with the commands below: create: Initiate a new request with our support team. status: Check the status of your previously created tickets. reset: Reset bot settings. Create: Clicking on ‘Create Ticket’ or typing the word ‘create’ will result in the Create
Desk365’s Support Bot enables your end-users to create support requests directly from Microsoft Teams. End users, also known as Contacts in Desk365, can be your customers, employees, students, or any other individuals who receive support from your team. Once the Support Bot is installed, your
The Desk365 Agent Bot helps you collaborate and respond better using the power of Microsoft Teams. Finding Desk365 in Teams: Below are the steps to add the Desk365 Agent Bot to your Microsoft Teams instance: 1. Go to Apps on the left of Teams, then search for
Bring in the power of conversational ticketing to your helpdesk with the Desk365 Support Bot for Microsoft Teams. Follow the steps below to set up the Support Bot. Download the Support Bot First you’ll need to download the app manifest zip: 1. Sign in to the Desk365 Agent
Desk365 streamlines conversational ticketing for Microsoft Teams, making it effortless for support agents to create tickets from incoming messages using the Desk365 Teams Support Bot. When an agent creates a ticket from an individual chat or from any message from any channel in Teams
