The Desk365 Agent Bot helps you collaborate and respond better using the power of Microsoft Teams.
Finding Desk365 in Teams:
Below are the steps to add the Desk365 Agent Bot to your Microsoft Teams instance:
1. Go to Apps on the left of Teams, then search for Desk365.
![teams side bar](https://help.desk365.io/en/wp-content/uploads/2023/08/teams-side-bar-1.png)
2. Select the Desk365 app to open the description window.
![searching for Desk365 in apps section in Teams](https://help.desk365.io/en/wp-content/uploads/2023/08/search-for-desk365-in-teams-apps-dialog-box-1024x494.png)
3. Click the Add button.
![adding-desk365-agent-bot-from-teams](https://help.desk365.io/en/wp-content/uploads/2023/08/adding-desk365-agent-bot-from-teams-2-1024x818.png)
Congrats! You have added the Desk365 Agent Bot to your Microsoft Teams instance.
Note: If your don’t have the necessary privileges to add Teams apps, you’ll need to contact your Teams Administrator to add the Agent Bot.
Welcome Message:
When the Desk365 Agent Bot is installed, it sends a welcome message. This message provides a quick introduction for your agents and some commands to get started.
![desk365-agent-bot-installation](https://help.desk365.io/en/wp-content/uploads/2023/08/desk365-agent-bot-installation-2.png)