Help Center

Support Bot – Setup guide

Bring in the power of conversational ticketing to your helpdesk with the Desk365 Support Bot for Microsoft Teams. Follow

Export tickets from Desk365

https://www.youtube.com/watch?v=kguvH9z2DcU Exporting tickets from your helpdesk can be a valuable way to analyze and manage

How to configure Customer Support Portal

https://www.youtube.com/watch?v=PIOGQUTTe-E Giving customers fast, and immediate answers will help in improving customer satisfaction and make

Creating a ticket via Support Bot

Desk365’s Support Bot enables your end-users to create support requests directly from Microsoft Teams. End users,

Creating a ticket via Support Portal

Once a user is logged into the Support Portal, they can submit a ticket to

Logging into the Support Portal

The next step is logging into the Support Portal. These are the steps to do