Automations

• Configuring Automation Rules to run on ticket creation
• Configuring Automation Rules to run on ticket updates
• Configuring Automation Rules to run on time based triggers
• Get notified every time a ticket is created in your helpdesk
• Using custom ticket fields in Automation Rules
• Automation using ticket forms
• Automation using groups
• Sending ticket data to third-party tools using Trigger Webhook option
• Auto assign to agent who responds to ticket using ticket updates
• Using replied content placeholders in Automation Rules
• Automation Rule: Ticket Requester in email contact
• NULL checks in Automation Rules
• Utilizing Automation Rules using Date Is Today field
• Adding Tasks to Do to Tickets Using Automation
• Adding Time Entries to Tickets Using Automation
• Automating Ticket Assignment using Round-Robin