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Automations
Automations
Configuring workflow rules
Configuring Automation Rules to run on ticket creation
Configuring Automation Rules to run on ticket updates
Configuring Automation Rules to run on time triggers
Get notified every time a ticket is created in your helpdesk
Using custom ticket fields in Automation Rules
Automation using ticket forms
Automation using groups
Sending ticket data to third-party tools using Trigger Webhook option
Auto assign to agent who responds to ticket using ticket updates
Using replied content placeholders in Automation Rules
Automation Rule: Ticket Requester in email contact
NULL checks in Automation Rules
Utilizing Automation Rules using Date Is Today field