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End-user Guide
End-user Guide
End-User guide for the Support Portal
Accessing the Support Portal
Logging into the Support Portal
Browsing Help Center articles
Creating a ticket via Support Portal
Monitoring ticket status in the Support Portal
End-User guide for the Support Bot
Creating a ticket via Support Bot
Adding attachment to a ticket
Receive notifications when an agent responds to your tickets.
Checking ticket status in Support Bot
Access Support Portal within Teams
Create tickets via other channels
Creating a ticket via email
Creating a ticket via web forms/web widgets
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