If the Company is not setup yet in the Desk365 Agent Portal, you would see a message that says ‘Company Not Found’. In that case, please contact your customer support team.
How to troubleshoot 'Company not found' issue?
You’ll need to add a company with the domain name of your customer as shown here. This domain is used to check users of the Support Bot and associate them with your support team. Once it is done, you should be able to see the correct ‘Welcome Message’ in the Support Bot.
To explain this further with an example, if you’re using Desk365 as an internal helpdesk for your organization, you can add your company name and enter your company domains associated with it. This domain is used to check users of the Support Bot and associate them with your support team.
On the other hand, if you’re using Desk365 as an external helpdesk with your customers, you can add all your customers in the ‘Companies’ tab and link them to their respective domains.
Once this is done, your customers will have the ability to use the Support Bot from their end.