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End-User Guide
End-User Guide
End-User Guide for the Support Portal
Accessing the support portal
Logging into the support portal
Browsing help center articles
Creating a ticket via support portal
Monitoring ticket status in the support portal
Exporting tickets from the support portal
Closing a ticket from support portal
End-User Guide for the Support Bot
Creating a ticket via Support Bot
Adding attachment to a ticket
Receive notifications when an agent responds to your tickets
Checking ticket status in Support Bot
Closing a ticket from Support Bot
Access support portal within Teams
Create Tickets via Other Channels
Creating a ticket via email
Creating a ticket via web forms/web widgets
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