Articles
- Configuring automation rules to run on ticket creation
- Configuring automation rules to run on ticket updates
- Configuring automation rules to run on time based triggers
- Get notified every time a ticket is created in your helpdesk
- Using custom ticket fields in automation rules
- Automation using ticket forms
- Automation using groups
- Sending ticket data to third-party tools using Trigger Webhook option
- Auto assign to agent who responds to ticket using ticket updates
- Using replied content placeholders in automation rules
- Automation Rule: Ticket Requester in Send Email
- NULL checks in automation rules
- Utilizing automation rules using Date Is Today field
- Adding Tasks to Do to tickets using automation
- Adding Time Entries to tickets using automation
- Automating ticket assignment using Round-Robin
- Add watchers to tickets using automation
- Using the ‘Share To’ feature in automation
- Automating ticket assignment to the responding agent for unassigned tickets
- How to share organization-wide tickets with a specific contact
