Desk 365’s “Tasks to Do” automation feature takes ticket management to the next level by ensuring that assigned tasks are completed within a specified timeframe. This feature is a valuable addition to the arsenal of tools available to your team, enhancing productivity and streamlining workflows allowing you to add “task to do” that are part of a ticket.
The “Tasks to Do” feature makes it easy to maintain checklists for routine activities. For instance, it ensures timely completion of tasks related to the Employee New Hiring process within specified deadlines. These can be added when a ticket is created, updated or even using time based triggers. Let’s delve into the details of setting up this automation rule and explore how it can benefit your organization.
Customize the automation rule to match specific conditions, choosing the appropriate default ticket properties. This ensures that the rule is triggered under the right circumstances.
For instance, let’s have the condition as if Ticket Form is Support Portal – Onboarding form.
Desk 365 believes that this latest addition to its automation capabilities will significantly benefit users and agents across various businesses. Managing support tickets is now more seamless and efficient, ensuring that tasks are completed on time, every time. Upgrade your ticketing system with Desk 365’s “Tasks to Do” automation and experience improved task management and heightened productivity.
