Articles
- Configuring Automation Rules to Run on Ticket Creation
- Configuring Automation Rules to Run on Ticket Updates
- Configuring Automation Rules to Run on Time Based Triggers
- Get notified every time a ticket is created in your helpdesk
- Using custom ticket fields in Automation Rules
- Automation using ticket forms
- Automation using groups
- Sending ticket data to third-party tools using Trigger Webhook option
- Auto assign to agent who responds to ticket using ticket updates
- Using replied content placeholders in Automation Rules
- Automation Rule: Ticket Requester in Send Email
- NULL checks in Automation Rules
- Utilizing Automation Rules using Date Is Today field
- Adding Tasks to Do to Tickets Using Automation
- Adding Time Entries to Tickets Using Automation
- Automating Ticket Assignment using Round-Robin
- Add Watchers to Tickets Using Automation
- Using the ‘Share To’ Feature in Automation
- Automating Ticket Assignment to the Responding Agent for Unassigned Tickets
- How to Share Organization-Wide Tickets with a Specific Contact
