Articles
- Configuring automation rules to run on ticket creation
- Configuring automation rules to run on ticket updates
- Configuring automation rules to run on time based triggers
- Get notified every time a ticket is created in your helpdesk
- Using custom ticket fields in automation rules
- Automation using ticket forms
- Automation using groups
- Sending ticket data to third-party tools using ‘Trigger Webhook’ option
- Auto assign to agent who responds to ticket using ticket updates
- Using replied content placeholders in automation rules
- Automation rule: Ticket requester in send email
- NULL checks in automation rules
- Utilizing automation rules using ‘Date Is Today’ field
- Adding ‘Tasks to Do’ to tickets using automation
- Adding ‘Time Entries’ to tickets using automation
- Automating ticket assignment using Round-Robin
- Add ‘Watchers’ to tickets using automation
- Using the ‘Share To’ feature in automation
- Automating ticket assignment to the responding agent for unassigned tickets
- How to share organization-wide tickets with a specific contact
