End-User Guide

• End-User Guide for the Support Portal
  • Accessing the support portal
  • Logging into the support portal
  • Browsing help center articles
  • Creating a ticket via support portal
  • Monitoring ticket status in the support portal
  • Exporting tickets from the support portal
  • Closing a ticket from support portal
• End-User Guide for the Support Bot
  • Creating a ticket via Support Bot
  • Adding attachment to a ticket
  • Receive notifications when an agent responds to your tickets
  • Checking ticket status in Support Bot
  • Closing a ticket from Support Bot
  • Access support portal within Teams
• Create Tickets via Other Channels
  • Creating a ticket via email
  • Creating a ticket via web forms/web widgets
• Desk365’s Responsive Mobile Web Apps
  • Experience Desk365’s mobile responsive apps

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