End-User Guide

• End-User guide for the Support Portal
  • Accessing the support portal
  • Logging into the Support Portal
  • Browsing help center articles
  • Creating a ticket via Support Portal
  • Monitoring ticket status in the support portal
  • Exporting tickets from the support portal
  • Closing a ticket from support portal
• End-User guide for the Support Bot
  • Creating a ticket via Support Bot
  • Adding attachment to a ticket
  • Receive notifications when an agent responds to your tickets
  • Checking ticket status in Support Bot
  • Closing a ticket from Support Bot
  • Access Support Portal within Teams
• Create tickets via other channels
  • Creating a ticket via email
  • Creating a ticket via web forms/web widgets
• Desk365’s responsive mobile web apps
  • Experience Desk365’s mobile responsive apps

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