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Admin Configuration
Admin Configuration
Configuring ticket fields and forms
Understanding ticket statuses in Desk365
Customizing ticket statuses in your Desk365 helpdesk
Adding custom ticket types in Desk365
Customizing the Create Ticket form in Desk365
Creating custom ticket forms in Desk365
Using Dropdown with Sections field in your ticket form
Using Nested Dropdowns in your ticket form
Using Read Only Text field in Desk365
Configuring Canned Responses
Setting up Canned Responses in Desk365
Understanding placeholders in Desk365
Configuring Ticket Closures
Configuring Closure Rules in Desk365
Allowing contacts to close tickets
Setting up SLAs
Configure SLAs and apply them to tickets
How to Pause the SLA Timer?
Configuring surveys
Create and send customer surveys from Desk365
Announcements
How to create and send announcements in Desk365?
