The mobile version of Desk365 allows end-users to access the Customer Support Portal and support agents to access the Agent Portal directly from their mobile phones.
This addition to Desk365’s software suite will enable customer service agents to efficiently manage and resolve customer queries and requests on the go, from wherever they are.
With the rise in remote work and the increasing need for quick and seamless customer support, this mobile version feature is expected to be a game-changer for businesses looking to improve their customer service experience.
Customer Support Portal
With Desk365’s responsive mobile design, your contacts can conveniently access the Support Portal and create new support tickets directly from their mobile devices.
This means that if your contacts face any challenges or need help with something, they can promptly and effortlessly submit a ticket from their mobile device to receive the necessary help.
They can also check on the status of their previously submitted tickets, access solution articles from the Knowledge Base, search for any particular article, and reply back to their tickets via the mobile version of the Support Portal.
Access Help Center articles from the Knowledge Base
The responsive mobile version also allows your contacts to access the Knowledge Base in the Support Portal.
This means that if they need to refer any articles or resources for a specific issue they’re facing, they can easily do so from their mobile device, without having to switch to a desktop computer.
Agent Portal
Desk365’s responsive mobile design enables your support agents to conveniently access the Agent Portal directly from their mobile devices.
Respond to tickets from the Agent Portal
If you’re an agent responsible for managing support tickets in Desk365, the responsive mobile design now allows you to easily reply back to tickets, update ticket properties, add notes, and perform other actions from the Agent Portal.
This means you can stay connected with your customers and provide them with timely and helpful responses, even when you’re away from your desk.
Furthermore, you can navigate to the Tickets List page in the Agent Portal directly from your mobile device. This allows you to quickly and easily view all the open, closed, and pending support tickets in your helpdesk so you can stay organized and manage your workload more effectively.
Home tab overview
You can also access the Home tab in the Agent Portal from your mobile.
This provides you with an overview of all the important metrics and data related to your support operations, so you can easily stay on top of things and make informed decisions.
View Accounts tab in the Agent Portal
The Accounts tab in the Agent Portal is accessible too from your mobile device.
This allows you to view and manage all of the customer accounts you’re responsible for, including their contact information, ticket history, and other details. This can be particularly useful if you need to quickly look up a customer’s account information while you’re on-the-go.
Measure team performance using reports
Finally, with the responsive mobile version, you can also access the reports feature in the Agent Portal.
This allows you to view various reports related to your support operations, including metrics like ticket trends, response time, resolution time, customer satisfaction ratings, and more.
With these insights at your fingertips, you can make data-driven decisions and continually improve your support operations over time.
Desk365’s responsive mobile design offers a range of new features and benefits for both support agents and end-users.
With the ability to create new support tickets, access the Home tab, view the Ticket List page and Knowledge Base, agents can stay connected and productive no matter where they are.
Additionally, agents can check customer account information and view several report metrics from the Agent Portal further enhancing the efficiency and effectiveness of the support team.
Overall, these mobile capabilities make it easier and more convenient than ever, for both agents and customers to manage and resolve support issues with Desk365.
