If you’ve submitted support tickets through the Desk365 Support Portal, you can easily export them to a CSV file. This is useful if you want to keep a copy for your records, review all your past requests, or share them with your team.
Follow the steps below to export your tickets:
Steps to export tickets
- Navigate to your Desk365 Support Portal and sign in.
- Click on the Tickets tab at the top of the page. This will take you to the Tickets view, where you can see all the tickets you’ve submitted.
- On the top-right of the page, next to the Export button, you’ll be able to choose between exporting “All Tickets” “My Tickets”,or ” Tickets Shared with Me”. This gives you flexibility in selecting the scope of the tickets you want to include in your export.
- Next, click on export. You can now filter your tickets by:
– Created Time – Sort tickets based on when they were created.
– Resolved Time – Filter tickets by the date they were marked as resolved.
– Closed Time – View tickets based on when they were officially closed.
– Date Range – Select a time frame, like the last 4 weeks, to narrow down the export.
- You can then select the fields you want to export from the list of available fields. By default, the following fields are always included in the export: Ticket Number, Subject, Description, Source, Created Time, Contact Name, and Contact Email. Select any additional fields you want to export from the list of available options such as status, priority, category, sub-category, type, custom fields (if any), and more.
Tip: Check the box next to “Select all fields” if you want to include everything.
- Once you’re happy with the selection, click the Export button at the bottom of the panel.
- Your tickets will be downloaded in a CSV file format.
How export ticket fields are determined
The fields available for export are based on your Support Portal settings, configured by your admin. There are two key configurations that define which fields appear in the export panel:
- Ticket List Columns – These are the fields displayed on the Support Portal’s tickets list page.
- Ticket Properties – These are the fields shown on each ticket’s details page.
Only the fields selected under Ticket List Columns and Ticket Properties will be available for users to choose from when exporting tickets. Fields listed as “Available” but not selected will not appear in the export panel.
Note: If a field is selected in both List Columns and Properties, it will not be duplicated in the export file. The field will be included only once to keep the CSV clean and organized.
These settings allow admins to control exactly which fields users can export, ensuring a focused and relevant dataset.
By allowing end-users to export their tickets with just a few clicks, Desk365 ensures your support process is both transparent and user-friendly.
Exporting your support tickets is a quick and simple way to stay on top of your requests. If you have any questions or can’t find a specific field, contact your support team, they can help you out.
