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Agent Guide
Agent Guide
Home Tab in Desk365
Understanding the home tab dashboard
How to enable dark mode in Desk365 helpdesk
Configuring Surveys
Create and send customer surveys from Desk365
Working with the Tickets List page
Essential functions and actions
Filter your tickets with Desk365
Understanding ticket update icons in Desk365
Create custom views for tickets
Merge duplicate tickets
Export tickets from Desk365
Import tickets to Desk365
Searching helpdesk tickets in Desk365
Archiving tickets in Desk365
How to add Updated By and Closed By columns in the ticket view
Configuring scheduled ticket exports in Desk365
Working with the Ticket Details page
Essential functions and actions
Mastering the reply window
Adding signatures in your helpdesk: Brand signature vs agent signature
Getting to know about Desk365’s powerful text editor
Right-To-Left (RTL) language support in Desk365 helpdesk
Track time spent on tickets in Desk365
Maintain a record of ticket related tasks
Configure ticket properties
Change due date of tickets in Desk365
Understanding the watcher feature in Desk365
Real-time updates and collision detection in ticketing
A comprehensive guide to change/approval management in Desk365
