Articles
- Essential functions and actions
- Mastering the reply window
- Adding signatures in your helpdesk: Brand signature vs agent signature
- Getting to know about Desk365’s powerful text editor
- Right-To-Left (RTL) language support in Desk365 helpdesk
- Track time spent on tickets in Desk365
- Maintain a record of ticket related tasks
- Configure ticket properties
- Change due date of tickets in Desk365
- Understanding the watcher feature in Desk365
- Real-time updates and collision detection in ticketing
- A comprehensive guide to change/approval management in Desk365