Getting Started
⌘K
- Quick Overview of Desk365
- Setting up Support Channels
- Configuring your Support Team
- Bringing in your Contacts to Desk365
- Ticketing via Email
- Configure custom support emails in Desk365
- Setting up forwarding rules in Office 365
- Email domain verification using DKIM
- Troubleshoot the DKIM Unverified Status
- Using original sender as Ticket Requester in Agent forwarded emails
- Email Domain Verification using SPF
- Troubleshoot the SPF Unverified Status
- How to Whitelist Support Emails?
- Troubleshooting Email Bounces
- Ticketing via Teams
- Setting up your Customer Support Portal
- Understanding Ticket Forms and Fields
- Understanding ticket statuses in Desk365
- Adding custom ticket types in Desk365
- Customizing the Create Ticket form in Desk365
- Creating custom ticket forms in Desk365
- Using Dropdown with Sections field in your ticket form
- Using Nested Dropdowns in your ticket form
- Using Read Only Text field in Desk365
- Managing the Priority Field in Ticket Forms
- Payments
- Home
- Docs
- Getting Started
- Setting up your Customer Support Portal