Submitting a ticket via email is a convenient way to get help from your support team. Here are the steps to follow:
Open your email client and compose a new email.
In the ‘To’ field, enter the email address of the helpdesk(eg.help@your-domain.com). This email address can usually be found on the company’s website or in the documentation provided to you.
In the subject line, briefly describe the issue or problem you are experiencing. This will help the support team quickly identify and prioritize your ticket.
In the body of the email, provide a detailed description of the issue or problem you are experiencing. Be sure to include any relevant information, such as error messages or screenshots, that can help the support team diagnose and resolve the issue.
If necessary, attach any files or documents that are relevant to the issue or problem you are experiencing.
Once you have provided all of the necessary information, click ‘Send’ to submit your ticket to the helpdesk.
This help center article explains in detail on how to configure custom support emails in Desk365.
