Getting Started
⌘K
- Quick overview of Desk365
- Setting up support channels
- Configuring your support team
- Bringing in your contacts to Desk365
- Ticketing via email
- Configure custom support emails in Desk365
- Setting up forwarding rules in Office 365
- Email domain verification using DKIM
- Troubleshoot the DKIM Unverified Status
- Using original sender as Ticket Requester in Agent forwarded emails
- Email Domain Verification using SPF
- Troubleshoot the SPF Unverified Status
- How to Whitelist Support Emails?
- Troubleshooting Email Bounces
- Ticketing via Teams
- Setting up your Customer Support Portal
- Understanding ticket forms and fields
- Understanding ticket statuses in Desk365
- Adding custom ticket types in Desk365
- Customizing the Create Ticket form in Desk365
- Creating custom ticket forms in Desk365
- Using Dropdown with Sections field in your ticket form
- Using Nested Dropdowns in your ticket form
- Using Read Only Text field in Desk365
- Payments
- Home
- Docs
- Getting Started
- Bringing in your contacts to Desk365