Choosing how to pay for your Desk365 subscription should fit the way your organization handles billing. Whether you prefer to pay online or need to follow an invoice or purchase order process, Desk365 offers several payment options.
Desk365 supports the following payment methods:
- Credit/ Debit Card
- ACH Direct Debit
- SEPA Direct Debit
- Bank transfer
- Purchase order
This article explains how each payment method works.
Card payments
You can pay for your Desk365 subscription using a supported credit or debit card. Card payments are securely processed through Stripe.
3D Secure
Stripe supports 3D Secure authentication, including 3D Secure 2, for eligible card payments.
3D Secure adds an extra layer of verification to card payments. Depending on your card issuer, authentication may happen automatically in the background, or you may be asked to confirm the payment using a one-time code, your banking app, biometric authentication, or another verification method.
If authentication is required, follow the instructions displayed during checkout to complete your payment.
ACH Direct Debit
ACH Direct Debit allows eligible US-based customers to pay directly from a US bank account.
ACH Direct Debit is displayed during checkout for eligible payments when US dollars (USD) is selected as the currency. When you select this method, you authorize the payment, and the amount is debited directly from your bank account.
For detailed instructions, see Configuring ACH payment methods for your Desk365 account. This guide explains how to enter your bank details, complete bank verification, and confirm your payment.
SEPA Direct Debit
SEPA Direct Debit is available to eligible customers with a supported bank account in the Single Euro Payments Area.
SEPA Direct Debit is displayed during checkout for eligible payments when Euro (EUR) is selected as the currency. When you select this method, you authorize the payment, and the amount is debited directly from your bank account.
Follow the instructions displayed during checkout to complete your payment.
Bank transfer
Bank transfers let you pay for your Desk365 subscription directly from your bank account.
Bank transfers are not displayed as a payment method on the Stripe checkout page. To pay by bank transfer, contact the Desk365 team at support@desk365.io and request an invoice. The invoice we share will include the bank details and instructions required to complete the transfer.
Your finance or accounts payable team can then initiate the payment through your bank using the information provided on the invoice.
Purchase orders
For organizations that manage software purchases through a finance or procurement team, Desk365 supports purchase order/invoice payment processes for annual subscriptions.
How to manage your Desk365 subscription
You can manage your Desk365 subscription from the Agent Portal. Go to Settings > Account > Plan & Billing.
From here, you can view details such as your current plan, next billing date, billing frequency, and plan comparison. You can also add or remove agents from your subscription.
For detailed instructions on changing your subscription, see How to upgrade or downgrade your Desk365 plan.
